A leading UK health provider, that delivers outsourced and insourced services has the ambition to scale, but was impeded by a fundamental tension:
Growing the client base of supported clinics required enterprise-scale technology to manage significantly higher data volumes, yet today's business was not large enough to justify that investment.
In the meantime, their insourcing team remained tied up in manual data compilation, transfer, and validation processes, leaving little capacity to support new contracts.
We've built an agentic system spanning the entire clinical outcomes validation and reconciliation workflow, delivering targeted interventions throughout.
Automated verification of inbound emails from clinics. Data with issues are now returned to medical secretaries with detailed instructions on how to remedy the issues.
Deployed a guard-railed LLM to manage reasoning, exceptions, and ambiguities in the validation rules
Automated the compilation, transfer, and validation of data
Identified that adding a single data field would eliminate an entirely separate manual process, which was implemented within days
Reduction in the time spent by the healthcare administration team on client contracts.
Increased data quality and integrity by reducing the human error risk
Unlocked the capacity for the client to grow its business by taking on new contract and increased the confidence of their new potential clients in the quality of service
