Five business analysts support the innovation intake for business case application, and are tasked with triaging whilst also producing business cases for innovation ideas.
The existing ideation process used free-text fields, so every submission looked different. BAs became translators and archaeologists.
Good ideas sat queued, duplicate efforts went undetected, and platform leadership couldn't prove value with metrics. The baseline for submission to decision was 30 days, with submissions arriving incomplete.
We created a multi-agent AI system that moves from rough idea to scored business case across five automated phases.
Conversational intake asks follow-up questions, and structures submissions automatically.
Parallel evaluation scores solutions against Client’s standards simultaneously across all four domains.
Intelligent synthesis aggregates evaluations, identifies consensus and conflicts, and spots service synergies.
Adaptive questioning stops at 70% information coverage or three questions, avoiding unnecessary interrogation.
Built using LangGraph for orchestration with real-time streaming.
Agents work independently, dramatically reducing processing time.
“The conversational experience is changing behavior. People engage more actively than they would with a form, which improves the quality of the intake”
– Hyperautomation competence centre lead
Submission completeness has been transformed from inconsistent to standardised through conversational intake.
BA time has shifted from clarification to evaluation, from administration to strategy.
Behavioural shift observed, with users now choosing conversation over form submission, improving the quality and completeness of ideas captured from the start.
The infrastructure is ready for future community features, advanced analytics, and expanded automation with document processing and optical character recognition (OCR).
“The strong collaboration and co-creation truly showed the art of the possible resulting in a tangible outcome that we can use for further value enablement”
– Global Director for Digital Platforms
